📍 Location: Surrey
💷 Salary: £40,000 – £50,000 (depending on experience)
📅 Contract: Full-time | Permanent
🏢 Sector: Import Freight / Logistics / Supply Chain

🌍 About the Role:

Prime Placers is working with a leading international freight forwarder seeking an experienced Import Customer Manager to oversee high-value client relationships and end-to-end import operations.

This is a key account-facing role, ideal for a confident logistics professional who can manage import processes, troubleshoot issues, and ensure first-class service delivery across air, sea, and road consignments.

📌 Key Responsibilities:

• Act as the main point of contact for key import clients, building strong long-term relationships
• Oversee import bookings, customs clearance, and shipment tracking from origin to delivery
• Coordinate with carriers, agents, customs brokers, and warehouse teams
• Resolve escalations and proactively manage service expectations
• Review and optimise client account performance and SOPs
• Ensure compliance with HMRC regulations and international trade rules
• Mentor junior staff or support the operations team when needed

✅ Requirements:

• 3+ years of experience in import freight forwarding or logistics (air, sea or road)
• Strong client service and account management background
• Sound understanding of import processes, incoterms, and customs compliance
• Excellent communication, organisation, and problem-solving skills
• Ability to work with systems like CargoWise, ASM Sequoia, or similar (preferred)
• Calm under pressure and focused on solutions

💼 What’s on Offer:

• Salary of £40,000 – £50,000 DOE
• Excellent progression opportunities within a growing company
• Supportive, professional working environment
• Hybrid/flexible working may be available after probation
• Pension, holiday, and other benefits negotiable